Question 1

Are Floksy Jewel diamonds certified?

Accepted Answer

Yes, every natural and lab-grown loose diamond above 0.30ct is certified by internationally recognized laboratories including IGI, GIA, and SGL with verifiable certification numbers.

Question 2

What is Floksy Jewel's Lifetime Buyback & Exchange policy?

Accepted Answer

We offer an 80% Lifetime Buyback policy based on the prevailing precious metal and certified diamond market value, as well as lifetime upgrade and exchange on all fine jewelry creations.

Question 3

How does insured express shipping work worldwide?

Accepted Answer

All orders are shipped fully insured via premium express couriers (FedEx, DHL, Sequel) in tamper-evident, discreet luxury packaging. Domestic India orders include insured express shipping, and international orders include insured express delivery for $65 (complimentary on orders $1,000+) with delivered duty paid (DDP) customs clearance.

Question 4

Can I order custom bespoke jewelry?

Accepted Answer

Absolutely. Floksy Jewel offers complete custom design services from initial 3D CAD renders to hand-set gemstone settings. Contact our Diamond Concierge to get started.

Frequently Asked Questions | FLOKSY JEWEL